By the end of the phone call, I felt as though I had made a friend
Each and every week, I get an email or a text message from a business that is offering some sale or special. Sometimes the email comes from the grocery store and sometimes the email comes from the clothing or perfume shop. Last week the coupon came from the business that supplies all of my items for the construction business. The metal company wanted to let me know that they were having a semi-annual sale and everything in stock was going to be 10% off. I was low on 16 gauge PVC coated stainless steel tie wire coils. I had about 10 spools of 16 gauge PVC coated stainless steel tie wire in the shop. The savings were quite significant. I contacted the metal company directly instead of trying to order online. I would rather speak to a live person. A lot of other people prefer and actually like not having to talk to anyone, but I would rather have someone go over the order with me so I know that everything is correct. The lady on the phone told me that they were also having specials on a few other products. I didn’t really have any use for the other items that were on sale, but I appreciated the fact that she took the time to tell me about the other sales. These sales were not listed in my email and the prices were not listed online either. By the end of the phone call, I felt as though I had made a friend. The woman taking my order was extremely helpful and very kind and knowledgeable. I could tell that she knew a lot of information about the stainless steel tie wire coils.